MR SPA POLICY
Return & Cancellation Policy
- All returned merchandise or cancelled order will be subject to a 20% restocking fee in addition to any shipping cost, and must be within 14 days. Special order, manufacturer-direct, custom and pre-assembled furniture is not eligible for return. All returned merchandises must be in original package and resalable conditions.
Installation & Assembly Policy
- All Furniture will require assembly
- All Massage Chairs will require installation on Tubs
- Electric outlets are not included for Nail Tables
- Warranty will be voided if any modification and/or extra water and/or electrical components are being installed into Mr. Spa Inc. pedicure chair without Mr. Spa Inc. written consent and authorization that might cause leaking or electrical problems.
- Mr. Spa will not be responsible for damages occurred as follows:
- Damages on floors, walls, flooding and other existing constructions in Salon
- Existing water plumbing pipes
- All value items belonging to everyone in the shop (Salon Staff and customers, etc.)
- All Furniture has no warranty under Mr. Spa, Inc.
- Pipeless Motor has 24-month warranty under Luraco Technologies, Inc.
- Pipeless Cover and Magna Pipeless Head have 12-month warranty under Luraco Technologies, Inc.
- All New Massage Chairs and Pedicure Tubs have 12-Month Warranty under Mr. Spa Inc. which will cover ONLY for manufacturing defection and NOT for use damages.
- All received merchandises must be checked and reported to Mr. Spa Inc. within 24 hours.
- Clients must call Mr. Spa Inc before signing any document.
- Mr. Spa INC. requires at least 40% deposit when placing an order, and the remaining balance must be PAID IN FULL 3 business days before delivery or 5 business days before shipping (Excluding Weekends or Holiday)
- Mr. Spa Inc. will only accept Cash or Cashier’s Check when the client Pay-off the balance at delivery (this condition is not applicable for shipping)
- Mr. Spa DO NOT ACCEPT BUSINESS CHECK OR PERSONAL CHECK ON DELIVERY DATE
- All payments by credit or debit card will be charged 3% for processing fee. Any returned check or non-satisfied check will be charged of $45.00
- All orders will be ready to be delivered or shipped to customer within 3 months. starting from the date of full deposit.
- Passing that timeline, should the customer need MR Spa Inc to keep the order in warehouse, the following conditions must be met:
- After 3 months: additional payment that meets 75% of the order total
- After 6 months: pay off the balance
- After 9 months: $250 storage fees per month will be charged to client, payable before delivery or shipping
- All changes for a confirmed delivery date must be notified to Mr. Spa Inc. at least 5 days before the scheduled date. Otherwise. rescheduled delivery fees will be charged to Client.
Refunds will be made in the same form of payment used for the purchase (check of over $250 will be refunded via a mail check to the customer). Refunds for credit card purchase will only be refunded to the same card used for the original purchase.