How do I contact technical support?

Call 2157721111. We are open from Sun to Friday from 10am to 6pm. Text support is available 24/7. Please have the buyer's name or the salon name when you purchased before contacting us.

Where are your showrooms located?

We have one showroom located at 1709 Washington Ave, Philadelphia, PA, 19146.

What payment options are available?

We accept Visa, MasterCard, American Express, Discover, cash, and checks. All payments by credit or debit card will be charged a 3% processing fee.

Do you require a deposit to place an order?

Yes, we require a 40% deposit to place an order. The remaining balance must be paid in full at least one week prior to delivery.

Does Mr Spa offer free shipping?

Yes, we offer free shipping on all orders over $7500. For orders under $7500, we charge a shipping fee based on the weight and dimensions of the order.

Can I pick up my order instead of having it shipped?

Yes, you can pick up your order at our showroom in Philadelphia. Please call us to schedule a pick-up time.

Is Custom Furniture available?

Yes, we offer custom furniture. Please contact us for more information.

Do you sell spare parts for any items?

Yes, we do sell spare parts for some of our products. Please call our Customer Service Team on 215-772-1111 from 10am to 6pm, Sunday to Friday to let us know what spare part you are missing and we will do our most to be able to help.