• Refunds will be issued in the same form of payment that was used for the purchase.
  • For refunds involving credit card purchases, the amount will be credited back to the same credit card that was used for the original transaction.
  • For refunds exceeding $250, a physical check will be mailed to the customer’s provided address.

Refund Exceptions

Refunds are not eligible for products with missing original packaging or signs of usage.

How to File a Refund Request

Please contact Mr. Spa customer service to file a refund request. You can reach us by phone at 215-772-1111 or by email at